Return & Refund Policy
Return and Refund Policy
Last updated: [September 15, 2026]
At myrovenax, we want you to shop with confidence. If you are not completely satisfied with your order, we are here to help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be:
Unused, unopened, and in their original condition
Returned in the original packaging
Accompanied by all accessories, manuals, and promotional gifts (if applicable)
Accompanied by proof of purchase or order number
To initiate a return, please contact us at [Support Email] before sending the item back.
Please do not return items without first contacting our customer support team. Unauthorized returns may not be accepted.
Non-Returnable Items
For health, hygiene, and safety reasons, certain items may not be eligible for return, including:
Opened or used personal care, health, or hygiene products
Opened consumable items
Gift cards
Final sale or clearance items
Personalized or custom-made items
Items damaged due to misuse, mishandling, or normal wear and tear
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
Your order number
A brief description of the issue
Clear photos or videos showing the condition of the product and packaging
Upon verification, we may offer a replacement, refund, or other appropriate solution at no additional cost to you.
Refunds
Once we receive and inspect your return, we will notify you whether your refund request has been approved.
If approved, the refund will be issued to your original payment method.
After the refund is processed, it typically takes about 5–10 business days for the funds to appear in your account. The exact timing may vary depending on your bank, credit card issuer, or payment service provider.
Original shipping costs are generally non-refundable, unless the item is defective, damaged, or incorrect. Return Shipping Costs
If you return an item due to a change of mind, an ordering error, or because you no longer need the item, you are generally responsible for the return shipping costs.
If the return is due to an error on our part (e.g., receiving a damaged, defective, or incorrect item), we will cover reasonable return shipping costs.
We recommend using a trackable shipping service for returns. We are not liable for return packages lost or damaged during transit.
Exchanges
If you wish to exchange an item for a different product, size, or style, please contact us at [support email].
Depending on stock availability, we can process an exchange for you, or we may ask you to return the original item and place a new order.
Order Cancellation
Please contact us as soon as possible if you need to cancel or modify your order.
We will do our best to accommodate your request. However, please note that once an order has entered the processing stage or has been shipped, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving the item, subject to the terms of this Return and Refund Policy.
Refused or Undeliverable Packages
If an order is returned due to an incorrect address, refusal of delivery, or failed delivery attempts, additional shipping charges may apply.
If eligible for a refund, the refund amount may be reduced by the original shipping costs and any return shipping fees charged to us by the carrier.
International Returns
For customers located outside our primary shipping regions, return shipping costs, customs duties, taxes, brokerage fees, and other return-related expenses may be the customer's responsibility.
Customs duties and import taxes paid to government authorities are generally non-refundable.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
myrovenax
Email: [hysxhoward2022@gmail.com]
Return Address: [hysxhoward2022@gmail.com]
We aim to respond to customer inquiries within 1–2 business days.
Consumer Rights
Nothing in this policy is intended to limit your rights under applicable consumer protection laws. If local laws provide for stronger consumer rights, those local laws shall prevail.